08-26-2019 02:12 AM
I have fully charged the new sprocket plus and used 1 lot of 10 papers. I have refilled and the sprocket plus will only stay on and print if I hold the on button on. I have reset and still the same. Please help. Thanks
08-28-2019 11:39 AM
@Dsimmonds79, welcome to HP Support Community!
Reset the printer-
Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.
If you completed the step and issue has not resolved, contact HP Customer Support.
Hope this helps!
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