04-26-2018 08:57 PM - last edited on 04-27-2018 01:14 PM by rick-s
I had an issued on this sprocket print out quality. Some of the pictures I print out are a lots of line and a bit blur?
04-28-2018 12:11 PM - edited 04-28-2018 12:12 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand, you're having issues with print quality,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Have you made any hardware/software changes?
Let's try these steps to resolve the issue. Click the link: https://hp.care/2kmkW86.
Step 1: Use genuine HP Sprocket Photo Paper
Step 2: Charge the printer
Step 3: Upgrade the printer firmware
Step 4: Clean the output rollers
Step 5: Other things to try
Keep me posted,
For I shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again,
Have a great day 🙂