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Student
Posts: 1
Member Since: ‎04-26-2018
Message 1 of 2 (314 Views)

Sprocket Print Out Quality

[ Edited ]
Product Name: [serial number removed]

Morning,

 

I had an issued on this sprocket print out quality. Some of the pictures I print out are a lots of line and a bit blur?

 

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HP Support Agent
Posts: 4,439
Member Since: ‎10-14-2016
Message 2 of 2 (278 Views)

Re: Sprocket Print Out Quality

[ Edited ]

@STYap

Welcome to the HP Forums :)

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand, you're having issues with print quality,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Have you made any hardware/software changes?

 

Let's try these steps to resolve the issue. Click the link: https://hp.care/2kmkW86.

Step 1: Use genuine HP Sprocket Photo Paper

Step 2: Charge the printer

Step 3: Upgrade the printer firmware

Step 4: Clean the output rollers

Step 5: Other things to try

 

Keep me posted,

 

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day :)

Cheers :)

 

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