Sprocket Smartsheet continually ejects

[Curtis5]

I have a new Sprocket Plus. I understand that the Smartsheet is supposed to eject after the first printing, but in my case it continues to eject even after printing seven photos.

What to do?

[sandytechy20]

@Curtis5

Welcome to the HP Forums, this is a great location to get assistance, I understand that your HP Sprocket is ejecting the smart sheet.

I would like to help.

Upgrade the printer firmware

1. Make sure the printer is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Printers, and then tap your printer in the list.

   The printer information screen displays.

5. Look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the printer firmware is up-to-date. Continue to the next step.

6. After upgrading the printer firmware, try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Curtis5]

The firmware is up to date. 

[sandytechy20]

@Curtis5

Thanks for the reply.

I appreciate your time and effort.

Reset the printer.

1. Turn on the printer.

2. Locate the reset button near the charging port.

1. Figure : Locating the reset button

   

2. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

   The printer resets and turns off.

3. Turn on the printer.

 If this helps, please mark the public post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Cheers.

[Curtis5]

Thanks for your attention to this problem, but I’m afraid this solution doesn’t work either. I’ve reset the device three times, and the Smartsheet still ejects each time I print. 

[freighter]

I'm reading this and I'm confused.

The way it works is that there is ONE Blue Smartsheet in a pack of 10 sheets of paper.

It loads at the bottom and comes out ONE time.  Then you print those 10 sheets.

You do not re-load the blue Smartsheet again!!

What I don't understand is why you are are saying that the Smartsheet "still ejects each time I print".

That would only make sense if you are re-loading it!! Don't do that!! 

If I have it wrong, be clearer about how you are loading paper and what you mean by "smartsheet".

[Curtis5]

I thought I was being clear. My Smartsheet -- which is orange -- goes in the printer first, followed by the print paper. When I print a photo, the Smartsheet comes out of the printer first, followed by the photo. This requires me to reload the Smartsheet again before I print another photo.

The "Smartsheet" is HP's term, not mine. That's what it is called in the User Gude.

Finally, according to the User Guide, the Smartsheet should be ejected only following the first printing. Afterwards, it's supposed to stay in the printer until all the photo paper has been used up.

Any clearer?

[freighter]

You thought you were being clear, but you were NOT. And you still aren't being clear.

I am still unsure of what you are doing.  Let's go through what you said very carefully.  You say:

"...the Smartsheet comes out of the printer first, followed by the photo.  This requires me to re-load the smartsheet again before I print another photo."

Why does that "require you to reload" the Smartsheet?  I assume then that what you are saying (but you never clearly say this) is that AFTER that first photo prints, if you print another one NOTHING HAPPENS?  Is that correct or not?

By the way for most of the Sprocket printers, the BLUE/ORANGE smartsheet comes out ONE time (you can keep it or discard it).  It is NEVER re-loaded.  Clear???!

So in answer to your question at the end, it's clearer, but still not clear.