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‎12-07-2017 10:42 AM

HP Recommended
Product: Sprocket
Operating System: iOS
Plz fix. I am considering returning it if it does not work on my iPhone
Tags (2)
2 REPLIES 2

‎12-08-2017 11:18 AM

HP Recommended

Hi @Gallonsofink ,

 

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you are facing issues with the sprocket app on Ios 11.2.

 

There is a firmware update to be released soon which would fix this issue. Please wait for a while, for that firmware to be tested and released.

 

Thanks for your patience and understanding. 🙂

Barachiel
I am an HP Employee

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‎12-13-2017 10:41 AM

HP Recommended

Hi @Gallonsofink - 

 

Sorry to hear about the issues you encountered with connectivity through the sprocket app.

 

It sounds like you need to "update" your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone.

 

A more detailed set of instructions for how to resolve this issue are contained in the support document here:

 

https://support.hp.com/us-en/document/c05300073

 

Hope that helps...

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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