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Sprocket doesn't print. Android 7.
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Tutor
Posts: 10
Member Since: ‎01-22-2017
Message 11 of 15 (619 Views)

Re: Sprocket doesn't print. Android 7.

Question! Did I recieve an older version of sprocket? I was on a waiting list to purchase this product. I should have gotten an up to date product.
And now if it needs to be updated, I'm not getting any notices for that.
I want a new updated working sprocket or my $$ back.
Regents Professor
Posts: 8,727
Member Since: ‎11-27-2009
Message 12 of 15 (456 Views)

Re: Sprocket doesn't print. Android 7.

@Dmbondo

 

Looks like the app was updated there on March 21st, are you using the latest rev?

 

https://play.google.com/store/apps/details?id=com.hp.impulse.sprocket&hl=en

 

 

Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Teacher
Posts: 136
Member Since: ‎09-27-2012
Message 13 of 15 (384 Views)

Re: Sprocket doesn't print. Android 7.

Hello @Dmbondo - 

 

You definitely wouldn't have received an earlier version model.  

 

We've introduced a fix for the Android firmware update issue with the latest release of the mobile application.  If you haven't already, can you please visit the Google Play store and make sure you've updated the Sprocket app?

 

Once you've updated the mobile app , proceed with the previous firmware update steps as you did previously.

 

Please let us know if that helps!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you Smiley Happy
Tutor
Posts: 10
Member Since: ‎01-22-2017
Message 14 of 15 (372 Views)

Re: Sprocket doesn't print. Android 7.

I returned it.
Teacher
Posts: 136
Member Since: ‎09-27-2012
Message 15 of 15 (366 Views)

Re: Sprocket doesn't print. Android 7.

Hello @Dmbondo - 

 

Thanks for responding back to the thread.  We certainly hope you'll give Sprocket another chance in the future, as clearly the vast majority of customers are thrilled with the product.

 

Best of luck...

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you Smiley Happy
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