Sprocket not connecting and printing blanks

[Klara4]

Hi there,

I bought my sprocket a few years ago now and have never had an issue. Then maybe a week ago I went to print with my sprocket and it would not turn on so I charged it. Now it turns on briefly connects to my phone then starts the printing queue, disconnects and prints all the pages that are loaded blank.

i have tried everything, reset the sprocket, forgotten the device and reconnected them, used new paper, re-loaded the sprocket, charged the sprocket ect and nothing seems to be working. Every time I connect the sprocket it disconnects and prints these blank pages and will keep printing Len like spinning until i press the reset button and then the power doesn’t respond and it will turn on randomly.

i have no firmware updates and my iPhone is updated to the most recent iOS.

is there anything else I can do? 

Thanks,

klara 

[KrazyToad]

@Klara4

I see that you have performed all the troubleshooting required

At this point I would request you to contact HP Support for further assistance

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you 😊

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