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‎10-01-2019 03:40 PM

HP Recommended
Operating System: iOS

I am having issued connection my Sprocket to the app since the app was updated. It's connecting via bluetooth to my phone, so it's not that the bluetooth function is malfunctioning. It's that the app and the printer are not syncing. I've tried removing the device from my phone, resetting my phone, and resetting the printer. Nothing has worked. It's been suggested to update the firmware, but I can't update the firmware if the printer is unable to connect to the app. It seems this has been an ongoing issue with people in the community and a solution still hasn't been reached. If there were a way to contact HP directly, I would really rather do that.

 

If there is anyone who has a better suggestion on how to fix the problem, I would greatly appreciate the help.

 

HP: Please contact me to resolve this issue.

Tags (1)
4 people had the same question
3 REPLIES 3

‎10-01-2019 07:35 PM

HP Recommended

I’m having the same issue!! It’s so frustrating because all I want to do is use my sprocket!

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‎10-03-2019 10:00 PM

HP Recommended

I would suggest deleting the app from your phone, then download and reinstall the Sprocket app.  I have seen several cases lately where this resolved issues after the recent Sprocket App update.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-04-2019 04:56 PM

HP Recommended

I had the same issue and took the advice to delete the app and then reinstall. It worked. But then when I went to use again tonight it happened again. So I had to delete and reinstall. HP needs to update the app and fix this bug. 

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