09-10-2019 08:48 PM
I have never been able to use this printer. First there was not a firmware update to work with iOS, now when I try to connect to iPhone 10s Max it says pairing unsuccessful hp sprocket not supported. I have iOS 12.4.1, the latest update. Cannot upgrade firmware because printed nor paired.
Tried with MacBook Air v 14.4.6, also the lates os.
The sprocket is recognized as 69:E1, but it says not connected.
Printer is fully charged and on. It has been reset. App has been deleted and installed, iPhone turned on and off, computer restarted.
From MacBook Air recognizes the sprocket, but says not connected. From the drop down Bluetooth menu hp sprocket can be selected. When done an arrow points to send file to device which opens a new window. I selected a random photo and press send. It says sending file to sprocket, the bar moves like it is downloading something, but does not print. The battery light turned red-sprocket is connected to MacBook Air-and on the Bluetooth settings still says not connected.
What a waste of money this has been. My last hp product!!
09-13-2019 11:10 AM
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I am an HP Employee
09-18-2019 03:36 PM
Thank you for your offer. Of all those days out of warranty the sprocket is of, do you know how many days it has been in a box? All of them. I wrote to you when I hit it with no results whatsoever and I wrote again when it was not recognized by my iOS. Why on God’s name would I ever buy an other item from your company? Please do tell!!