Sprocket not turning on

[Dmkopf]

I was printing out pictures on my Sprocket and was notified that it needed to cool down before printing again. It then went off and will not turn back on. I did let it cool off and then charged it for a bit but it will not turn on. The red charging light does come on. 

[Jeet_singh]

@Dmkopf,

Welcome to HP Support Community,

Let's try Resetting the Printer and check if it works

1. Turn on the printer.

2. Locate the reset button near the charging port.

   Figure : Locating the reset button

   

3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

   The printer resets and turns off.

4. Turn on the printer.

If the issue persists, I'm afraid this could be a possible hardware failure. I would recommend you contact our HP support team for further assistance.

HP support can be reached on www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!