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Isnitishkumar
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Message 1 of 2
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Sprocket not working

My sprocket is not charging and it continues flashing red and green light flashing and not turning on 

Please help

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HP Support Agent
HP Support Agent
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Sprocket not working

@Isnitishkumar,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps to reset the Sprocket and check if it helps.

 

Here is how it is done.

  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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