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Naviandme
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Sprocket pictures

Sprocket

Have a sprocket and some pictures in black and white come out with a blue tint in background Can figure out why is it defect or software and yes updated all software .

 

 

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HP Support Agent
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Sprocket pictures

@Naviandme

 

Welcome to HP support community.

 

Provide the complete model number or product number of the printer?

 

Meanwhile:

Upgrade the Sprocket firmware

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

Clean the Sprocket paper path rollers

  1. Remove the Paper Cover, and then remove any photo paper from the input tray.

  2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

  3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

  4. Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.

    If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Alannah5
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Sprocket pictures

Our tests show that the Sprocket prints photos in an average of around 40 seconds per picture, which is the fastest speed of the Zink printers we tested. It can print about 30 photos per charge but comes with a USB power cable in case you need to charge it to continue printing Login UPSers

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