03-05-2018 09:25 AM
I got the HP sprocket for christmas, and it has always printed photos with a pink tone, as well as being very grainy. I just accepted this, as it is a small printer, but I googled to see if there is anything that can be done to help this. I reset the device, and tried new printer paper incase it was the paper. Bare in mind this paper is relatively costly, and I feel like much of it has been wasted. None of these changes made a difference, in fact the quality and pink tone seem to have worsened. I found out online that this is infact a hardware issue. Therefore, as my Sprocket is within the year warrenty, I should be able to replace it with a correctly functioning printer? Please advise how I should go about this
03-06-2018 01:07 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand, your printer is printing with a pink tone.
Since you have tried possible troubleshooting, I would suggest you contact our phone support:
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.