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Posts: 1
Member Since: ‎02-25-2018
Message 1 of 2 (349 Views)

Sprocket problems

Operating System: iOS
The little part of the top where you look to see what you’re taking a photo of and a selfie lense on the other side. It will not go down. When the camera is on when I press it all it does is make a sound but nothing else. Please help!
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HP Support Agent
Posts: 10,449
Member Since: ‎10-13-2016
Message 2 of 2 (314 Views)

Re: Sprocket problems



Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting issues with HP Sprocket app on your Apple device, correct me if I am wrong. I would like to help you resolve this issue.


However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any changes to the app?


Uninstall the HP Sprocket app and reinstall it.

Click here and refer the HP Document to know how to use HP Sprocket App.


Let me know if that helps.



I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation