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‎12-15-2019 09:44 PM

HP Recommended
Product: Sprocket 2-in-1 printer
Operating System: iOS

Getting error message saying cover is open and the cover is closed. Help!

1 REPLY 1

‎12-18-2019 04:21 PM

HP Recommended

@Ac2dc1

 

I suggest you try resetting the Sprocket and check if that helps

 

Remove the Paper Cover and locate the pin-hole near the Paper Tray. Insert a straight pin into the hole to press the Reset Button until the printer turns off. Restart the device.

 

You can refer to page 2 in the User Guide: http://h10032.www1.hp.com/ctg/Manual/c05794448

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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