12-28-2017 01:47 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Sprocket is not charging. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
- When dd this issue start?
- Did you do any hardware or software changes?
- Did you try with the different charging cable and different outlet?
Reset the printer. On the printer, locate the reset button underneath the paper cover, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and turns off.
Figure : Locating the reset button
Let me know how it goes.
I am an HP Employee