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Student
Posts: 1
Member Since: ‎12-27-2017
Message 1 of 2 (118 Views)

Sprocket won’t charge

Got my sprocket as s Xmas gift. I set it up and got 6 pictures printed. Sprocket turned off and now will not charge
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HP Support Agent
Posts: 7,401
Member Since: ‎10-13-2016
Message 2 of 2 (95 Views)

Re: Sprocket won’t charge

@Karens100

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Sprocket is not charging. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When dd this issue start?
  • Did you do any hardware or software changes?
  • Did you try with the different charging cable and different outlet?

Meanwhile:

Reset the printer. On the printer, locate the reset button underneath the paper cover, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and turns off.

Figure : Locating the reset button

 

Locating the reset button

 

Let me know how it goes.

Cheers.

sandytechy20
I am an HP Employee

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