Sprocket won’t connect to Bluetooth

[Storm10]

I have done all the above and it wont connect .I've a very disappointed daughter as it was her xmas gift.its a load of rubbish.im going to return it we e got different phone and tried all no joy

X

[SP2015]

Same here.  Followed all suggested actions from this forum and HP support suggestions and nothing works.  Very disappointed, especially as this is a Christmas gift for my daughter. 

[asmita6658]

Hi @Storm10

Welcome to the HP Support Community. 

Have you tried these steps yet? 

If the issue still persists, I'd suggest you Contact HP in your region regarding this.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[asmita6658]

@SP2015

Appreciate you trying the steps. Please Contact HP in your region regarding this issue. 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!