08-26-2019 06:40 AM
I have an HP Sprocket Photo printer, all of a sudden when I’ve gone to use it there doesn’t seem to be a connection between it and my phone.
Move reset both the printer and my phone with still no luck. I have also tried to connect it to my iPad and even this won’t work.
Very frustrating, pls can someone help 🙂
08-28-2019 11:01 AM
@10megac, Welcome to HP Support Community!
If you have already followed the steps from the document HP Sprocket Printers - Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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