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‎01-06-2019 07:23 AM - last edited on ‎01-06-2019 11:58 AM by Retired

HP Recommended

Hi 

I have an HP Spocket that I purchased early in 2018.  I just upgraded to an iphone XS Max - and although i reinstalled the app, and my sprocket is fully charged, the phone is not seeing it when I try to set it up. 

It initially showed up, but I followed on line instructions and asked it to forget tthe device - now nothing is showing up at all for a sprocket. 

Help would be greatly appreciated. 

 

2 people had the same question
2 REPLIES 2

‎01-07-2019 05:55 AM

HP Recommended

@KHWT

 

Thank you for posting on HP Forums.

If you have tried all possible steps available in this document then its a possible hardware failure and you may call HP Support to obtain a replacement. I've send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!

Senan6806


I am an HP Employee

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‎07-28-2019 11:25 AM

HP Recommended

Please send me the contact information for the Hawaii rep as well. 

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