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Sososososo Honor Student
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Sprocket won’t connect

Sprocket 200
iOS

I got a sprocket 200 as a gift. I followed the directions and it just won’t connect. My phone can’t see it. I read that it could be connecting to something else that has blu

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HP Support Agent
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Sprocket won’t connect

@Sososososo

 

Does your Phone detect other Bluetooth devices or do other Phones detect the Sprocket?

 

Ensure your iOS has all the latest updates

 

If the issue persists please follow the instructions on Page 3 in this User Guide: http://h10032.www1.hp.com/ctg/Manual/c06125670 to Reset your Sprocket

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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Sososososo Honor Student
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Sprocket won’t connect

I read about the sprocket connecting to another Blue Tooth signal. I brought it into another room and plugged it into my computer to charge it. I was able to see the HP app on my computer. And then when I tried to connect to my phone, it worked. Don't know if it was because I changed rooms or if its because I connected it to my computer. Either way it worked.
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HP Support Agent
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Sprocket won’t connect

@Sososososo

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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