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connormic Student
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Sprocket won't hold a charge

My Sprocket won't hold a charge.  My phone app shows a full battery and it will stop printing mid photo and keeps wasting paper.  I read that I can use while plugged into a power source but this does not work at all, it still shuts off.  I submitted a service request and have not heard back from hp.  My warranty is up, unfortunately I have hardly used this Sprocket at all.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Sprocket won't hold a charge

@connormic

 

Welcome to HP support community.

  • Change how long the printer remains on: By default, the printer is set to turn off after 5 minutes. To change when the printer automatically turns off, open the HP sprocket app on your mobile device, and then tap the Menu icon  . Tap sprocket, and then tap Printer Settings. Tap Auto Off, and then select when you want the printer to turn off.

  • Charge the printer when you are not using it: Leave the printer plugged into a power source whenever you are not using it.

    NOTE: 

    You can use the printer while it is charging.

  • Charge the printer for more than 90 minutes. HP recommends you charge the printer up to 90 minutes or until the power light turns green. However, you can charge the printer for longer than 90 minutes, which might increase battery life

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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