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Student
Posts: 1
Member Since: ‎05-07-2018
Message 1 of 2 (362 Views)

Sprocket won’t print

Product Name: Hp sprocket Z3Z93A

My sprocket had a paper jam and now it keeps saying it’s oiut of paper when it’s not. What should I do?

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HP Support Agent
Posts: 14,010
Member Since: ‎07-26-2016
Message 2 of 2 (330 Views)

Re: Sprocket won’t print

 

@Cj38,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you have paper jam issues with your sprocket printer.

 

Don't worry I'd like to help you out.

Did you make any changes to your printer?

 

As you mentioned you have paper jam issues with your sprocket printer.

 

Please try the steps recommended below.

 

With HP Sprocket Photo Paper loaded, before the printer calibrates with the blue Smartsheet®, the printer does not feed the photo paper and an Out of Paper error message displays on the HP sprocket app. The Status Indicator light blinks and turns red.


1.On the HP sprocket app, touch OK to clear the error message.


2.Turn off the printer.


3.Remove the top cover by sliding it away from the output slot, and then set it aside.

 

4.Remove any loose photo paper from the input tray.

 

5.Reload the HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the blue Smartsheet® is on the bottom of the stack with the bar-code facing down, and the HP Sprocket Photo Paper with the HP logos facing down.

Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.

 

6.Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.

 

7.Turn on the printer, and then resend the print job.

 

Refer this article to further troubleshoot paper jam issues with your printer.

 

Please ensure you Use genuine HP ZINK® Photo Paper

ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP ZINK® Sticky-Backed Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP ZINK® Photo Paper. If you do not use genuine HP ZINK® Photo Paper, the steps in this document might not resolve the issue.

 

To purchase genuine HP ZINK® Sticky-Backed Photo Paper, go to the #NEW#HP Sprocket#NEW# homepage. You can also purchase genuine HP ZINK® Sticky-Backed Photo Paper from other retailers.

If using genuine HP ZINK® Photo Paper did not resolve the issue, continue to the next step.

 

Charge the printer

A low battery can cause poor print quality. Check the printer battery level using the HP Sprocket app to determine if the printer needs charged.

  1. On your mobile device, open the HP Sprocket app.
  2. Tap the Menu icon , and then tap your printer in the list.

The printer information screen displays.

  1. Under the Status section, locate Battery.
    • If the battery charge is 50% or higher, continue to the next step.
    • If the battery charge is 49% or lower, charge the printer.

The printer is fully charged when the Indicator light is solid and green.

  1. After the printer is fully charged, try to print.

Next step would be to perform a printer firmware update.

 

Upgrade the printer firmware

HP regularly releases printer updates. Upgrading the printer firmware might resolve the issue.

  1. Make sure the printer is on and your mobile device is connected to the Internet.
  2. On your mobile device, open the HP Sprocket app.
  3. Tap the Menu icon , and then tap your printer in the list.

The printer information screen displays.

  1. Look for a printer firmware upgrade.
    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
    • If a firmware upgrade option does not display, the printer firmware is up to date. Continue to the next step.
  2. After updating the printer firmware, try to print.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation