02-27-2017 01:04 PM
Hello @lterrell73 -
We want you to LOVE sprocket and fortunately there is a FW update that should be able to help. You might need to tap on sprocket in the Bluetooth menu to "forget device" and possibly reboot the phone first... so you can connect then upgrade the firmware.
Once connected via the app, you can download the new release following the steps below:
1.) Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.
2.) Ensure your Sprocket is powered on and connected to your phone/sprocket app
3.) In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)
Hope that helps!
~I work on behalf of HP~
The comments above represent myself and do not reflect the opinions of HP.
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