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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 11:18 AM

HP Recommended
My IPhone 7plus states the HP Spocket is commented but the app states no connection.
1 REPLY 1

‎02-27-2017 01:04 PM

HP Recommended

Hello @lterrell73 - 

 

 

We want you to LOVE sprocket and fortunately there is a FW update that should be able to help.  You might need to tap on sprocket in the Bluetooth menu to "forget device" and possibly reboot the phone first... so you can connect then upgrade the firmware.

 

Once connected via the app, you can download the new release following the steps below:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

Hope that helps!

 

~I work on behalf of HP~

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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