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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2017 10:57 PM

HP Recommended
Product: Sprocket printer
Operating System: Other
My sprocket keep saying printer is already processing a job even after I reset it turn it off turn it back on
2 REPLIES 2

‎03-14-2017 11:11 AM

HP Recommended

@summer20141,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you getting a message that the printer is processing a job even after you reset it turn it off turn it back on.

 

This issue could occur if the printer is in error state.

 

Let's go through a few steps to resolve this issue.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

You may also refer the link: Frequently Asked Questions (FAQs)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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‎03-22-2017 09:09 AM

HP Recommended

Hi @summer20141

 

Was your issue resolved following the troubleshooting already provided?   This sounds like an issue from the mobile phone side, so I'd suggest power cycling your phone, then uninstalling/reinstalling the Sprocket app.

 

Hopefully this solves your issue and you will be loving Sprocket again 🙂

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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