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‎09-06-2019 02:59 PM

HP Recommended
Product: HP Sprocket 200
Operating System: iOS

I purchased an HP Sprocket for my daughters birthday on Wednesday. We have managed to download the Sprocket App but are unable to connect the printer to either an iPad or my iPhone. We get the constant message when we try to pair the printer of Searching for printer - we've looked and looked but can't find a Sprocket. Have removed the App and reinstalled several times. We have reset the printer but again no joy. My daughter as you can imagine is very upset as this was one of her main presents and we still cannot get one print printed.

Any help much appreciated.

 

1 person had the same question
1 REPLY 1

‎09-09-2019 02:21 PM

HP Recommended

@Kazza-HW, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Sprocket Printers - Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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