10-02-2019 12:56 AM
My husband sprocket has suddenly stopped working with his iPhone 6s. He gets the message cannot find device. It shows as connected on Bluetooth. I also added the app to my iphone 7 but I also get the message cannot first find the sprocket. We have reset and restarted the device but still have the same issue for both phones
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10-03-2019 09:55 PM
I would suggest removing the Sprocket App, then download and reinstall it. I have seen several cases lately where this resolved issues with the recent Sprocket update.
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