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‎10-02-2019 12:56 AM

HP Recommended
Product: Hp sprocket photo printer SNPRH-1603
Operating System: iOS

My husband sprocket has suddenly stopped working with his iPhone 6s.     He gets the message cannot find device. It shows as connected on Bluetooth.    I also added the app to my iphone 7 but I also get the message cannot first find the sprocket.  We have reset and restarted the device but still have the same issue for both phones 

 

help 😁

thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2019 09:55 PM

HP Recommended

I would suggest removing the Sprocket App, then download and reinstall it.  I have seen several cases lately where this resolved issues with the recent Sprocket update.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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2 REPLIES 2

‎10-03-2019 09:55 PM

HP Recommended

I would suggest removing the Sprocket App, then download and reinstall it.  I have seen several cases lately where this resolved issues with the recent Sprocket update.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎10-24-2019 01:45 PM

HP Recommended

Need some help on this issue... my previously registered Sprocket now reports that the device is not supported when I tried to connect Bluetooth. The same error message was seen on both my iPhone 8 and iPad Pro, burn running iOS 13.1.3. The iPad Pro Sprocket App worked fine last week (about Oct 22nd). I also tried it on my old iPad running iOS 10.3.3 which last ran the Sprocket app sometime last year. Same "not supported" error.

 

i deleted the app on my iPad Pro, reinstalled it, and could not even get the "Select Accessory" screen to populate during setup (3 tries).

 

can anyone help?

 

thanks! John B

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