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Malcsc
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Up sprocket will not connect to iphone

Hp sprocket photo printer SNPRH-1603
iOS

My husband sprocket has suddenly stopped working with his iPhone 6s.     He gets the message cannot find device. It shows as connected on Bluetooth.    I also added the app to my iphone 7 but I also get the message cannot first find the sprocket.  We have reset and restarted the device but still have the same issue for both phones 

 

help 😁

thanks

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Up sprocket will not connect to iphone

I would suggest removing the Sprocket App, then download and reinstall it.  I have seen several cases lately where this resolved issues with the recent Sprocket update.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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JohnB29
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Up sprocket will not connect to iphone

Need some help on this issue... my previously registered Sprocket now reports that the device is not supported when I tried to connect Bluetooth. The same error message was seen on both my iPhone 8 and iPad Pro, burn running iOS 13.1.3. The iPad Pro Sprocket App worked fine last week (about Oct 22nd). I also tried it on my old iPad running iOS 10.3.3 which last ran the Sprocket app sometime last year. Same "not supported" error.

 

i deleted the app on my iPad Pro, reinstalled it, and could not even get the "Select Accessory" screen to populate during setup (3 tries).

 

can anyone help?

 

thanks! John B

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