10-02-2019 12:56 AM
My husband sprocket has suddenly stopped working with his iPhone 6s. He gets the message cannot find device. It shows as connected on Bluetooth. I also added the app to my iphone 7 but I also get the message cannot first find the sprocket. We have reset and restarted the device but still have the same issue for both phones
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10-03-2019 09:55 PM
I would suggest removing the Sprocket App, then download and reinstall it. I have seen several cases lately where this resolved issues with the recent Sprocket update.
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10-24-2019 01:45 PM
Need some help on this issue... my previously registered Sprocket now reports that the device is not supported when I tried to connect Bluetooth. The same error message was seen on both my iPhone 8 and iPad Pro, burn running iOS 13.1.3. The iPad Pro Sprocket App worked fine last week (about Oct 22nd). I also tried it on my old iPad running iOS 10.3.3 which last ran the Sprocket app sometime last year. Same "not supported" error.
i deleted the app on my iPad Pro, reinstalled it, and could not even get the "Select Accessory" screen to populate during setup (3 tries).
can anyone help?
thanks! John B