• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
Sprocket 2-in-1

Viewfinder is not closing, I’ve tried turning on the camera, it just made a sound while trying to close the viewfinder. Please assist.

3 REPLIES 3
HP Recommended

@Mickey27, Welcome to HP Support Community!

 

Here's all you need to know about the viewfinder:

Turn on Camera Mode by opening the Viewfinder, and then take an instant photo.

  1. Load HP Sprocket Photo Paper.

  2. Turn on the Sprocket, and then press down on the Viewfinder.

    The Viewfinder opens.

       CAUTION:

    Do not pull up on the Viewfinder or try to pry it open. This can break the locking mechanism.

    1. Press down on the Viewfinder

    2. The Viewfinder opens

  3. Raise the Viewfinder to your eye, and then press down on the Shutter button.

    The instant photo prints.

    Example of the instant photo printing

Refer to Page.5 of your product's user guide for more details: Click here

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Hello,

Thank you for the reply. I have tried your suggested instructions but it’s still not working. Is it something to do with the locking mechanism? I tried to gently push the viewfinder to close but it sprung up again. 

HP Recommended

@Mickey27

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.