White lines appearing on photos printed by hp sprocket

[Leo_duality92]

Hi, i have the same issue and tried all suggestions (Step 1 Use genuine HP ZINK photo paper, Step 2 Upgrade the Sprocket firmware, Step 3 Clean the Sprocket paper path rollers , Step 4 Reset the printer), and it still does not work. Is there a solution for this? 

Thank you

[Raj1788]

@Leo_duality92

Welcome to the HP Support Community

Appreciate all your efforts.

 Reset the printer with a straight pin to clear any errors.

1. Turn on the printer.

2. Locate the Reset button near the charging port.

   

3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

   The printer resets and turns off.

4. Turn on the printer.

If the issue persists.

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!