05-18-2020 01:12 PM
Does anyone know how to contact HP to get a repair on a sprocket? It won’t connect to Bluetooth at all. I’ve tried all the troubleshooting steps but still nothing. So frustrating!
05-24-2020 07:51 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps! Keep me posted.
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05-27-2020 04:49 AM
Hi thanks for getting back to me. I can’t even find the support options from the link you sent. I have messaged hp via Facebook too but haven’t heard back. Sprocket is still not connecting to Bluetooth and have gone through all the steps again. Sounds like it is a hardware failure as you suggested, how can I arrange for this to be resolved? Thanks
06-02-2020 02:29 PM
Welcome to the HP Support Community.
We shall escalate this case.
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