Won’t connect to Bluetooth

[cmp2020]

Does anyone know how to contact HP to get a repair on a sprocket? It won’t connect to Bluetooth at all. I’ve tried all the troubleshooting steps but still nothing. So frustrating!

[Jay_G24]

Hi @cmp2020

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[cmp2020]

Hi thanks for getting back to me. I can’t even find the support options from the link you sent. I have messaged hp via Facebook too but haven’t heard back. Sprocket is still not connecting to Bluetooth and have gone through all the steps again. Sounds like it is a hardware failure as you suggested, how can I arrange for this to be resolved? Thanks 

[Betty0610]

@cmp2020

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.