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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Sprocket
- Won't download firmware update
Create an account on the HP Community to personalize your profile and ask a question
08-05-2018 08:18 AM
Solved! Go to Solution.
Accepted Solutions
08-06-2018 02:59 PM
Thanks for taking the time to reply.
08-06-2018 02:51 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers to your technical queries.
Check updates if there is an update for the phone. Update the phone and try updating the firmware.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
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Make sure the Sprocket is on and your mobile device is connected to the Internet.
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon , and then tap sprocket.
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Tap Printers, and then tap your Sprocket on the list.
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Look for a firmware upgrade.
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If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.
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If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.
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Keep me posted, have a great day!
Cheers:)
Raj1788
I am an HP Employee
08-06-2018 02:59 PM
Thanks for taking the time to reply.
08-06-2018 03:30 PM
Thanks for the reply,
Thanks for the Input!
I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead.
Clicking the Accepted Solution and Kudos buttons on your own post, that'll help us and others see that we've got the answers!
:)Cheers:)
Raj1788
I am an HP Employee
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