cannot connect to Bluetooth

[iamananie]

I cannot connect to the Bluetooth. I can see it on my phone, but it won't connect.

[A4Apollo]

Hi! @iamananie, Thanks for stopping by HP forums!

I understand you have issues connecting to Bluetooth.

Don't worry I'd like to help you out.

Did you make any software or hardware changes to your PC/Tablet?

Do you get any error message when connecting to the Bluetooth?

Please provide the product number and operating system you are running on your PC/Tablet.

Try the steps recommended below to connect the Bluetooth device on your PC.

If the Bluetooth audio devices or the wireless keyboard and mouse can't be detected by the Bluetooth on your computer, try to remove it and then add it again.
1. Go to the Control Panel. Click "Hardware and Sound" and "Bluetooth Devices".
2. Select the device that's not working and click "Remove".
3. Click "Add" and press the reset button on the device.
4. Select "My device is set up and ready to be found" check box and click "Next".
5. When the Bluetooth device is found, select it, click "Next" and follow the rest of the wizard.
Note: If the Bluetooth device is not found, repeat the steps from 1 to 4.

to connect to your computer. Try the steps below:
1. Go to Control Panel. Click "Hardware and Sound" and "Bluetooth Devices".
2. Click the Options tab.
3. Make sure the "Allow Bluetooth devices to connect to this computer" check box is selected.

To connect a Bluetooth enabled mobile phone:
Go to the Start button and select "Settings", "Devices" and "Bluetooth". Click "Add".
Alternatively, go to Control Panel, click "Hardware and Sound" and "Bluetooth Devices". Click "Add".

Hope to hear from you soon!

Have a beautiful day ahead! 🙂