cancel
Showing results for 
Search instead for 
Did you mean: 
MookeyLoo Student
Student
1 0 0 0
Message 1 of 4
261
Flag Post
HP Recommended

connected but still searching

KR71G422D9
Other

I HAVE NEVER HAD PROBLEMS CONNECTING OR PRINTING FROM MY IPHONE TO THE SPROCKET. NOW IT SHOWS I AM CONNECTED VIA BLUETOOTH, BUT IN THE SPROCKET APP, IT IS CONSTANTLY SEARCHING FOR A PRINTER AND IS NOT FINDING MY DEVICE. THIS HAS NEVER HAPPENED BEFORE. SOMEONE PLEASE HELP! THANK YOU!

3 REPLIES 3
Highlighted
lrgirl Top Student
Top Student
1 1 0 3
Message 2 of 4
239
Flag Post
HP Recommended

connected but still searching

I had this exact same problem today. I ended up deleting the Sprocket app from my iPhone and redownloading it. When I opened the app, it asked me to set up the printer and by following the prompts, I fixed this issue. Good luck!

Usernamexxxxxxx Tutor
Tutor
6 5 2 3
Message 3 of 4
124
Flag Post
HP Recommended

connected but still searching

I had the same issue until I uninstalled and reinstalled the sprocket app. Now it works. 

Honor Student MeHbH Honor Student
Honor Student
4 4 0 0
Message 4 of 4
112
Flag Post
HP Recommended

connected but still searching

Hi Mookeyloo

 

Can you update your app to the latest version available on the app store. If you still continue facing  issues connecting your device to your sprocket printer, then please uninstall and reinstall your app.I hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation