01-16-2017 12:11 PM
Thank you, Apple.
01-16-2017 02:56 PM
Welcome to the HP Forums
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As I understand the iPhone not pairing with Hp sprocket
Here's the user guide/manual for your sprocket printer: Click here (it contains all you need to know about the device)
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I am an HP Employee
02-03-2017 12:05 PM
Thank you for posting in the HP Support Forum. The HP Sprocket printer can only pair with one iOS device simultaneously. For that reason, if you had previously paired it to another iOS device, you must either "forget" the Sprocket from the Bluetooth menu or turn off Bluetooth on that other device. After that, you should be able to successfully pair your Sprocket unit with another iOS device.
Android has different behavior where multiple phones can pair to the same Sprocket without issue. The current iOS limitation is due to Apple's architecture.
Thanks and enjoy your Sprocket!
The comments above represent myself and do not reflect the opinions of HP.
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02-01-2018 05:27 PM
This is a serious design flaw HP. Obviously the device is not ready for launch. Unless your the only person in the world left with one device this doesn’t work. I have an iPad which I can connect, then I have to forget that so my wife can print from her phone. But if I take my iPad away on a trip she’s sol...
not all all happy with that will be returning
02-21-2018 11:17 PM
We paired it to several devices for the children and now each time someone wants to use it we need to run around the house searching for every device to turn bluetooth off just to connect it