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Intern
Posts: 33
Member Since: ‎12-21-2008
Message 1 of 4 (69 Views)
Accepted Solution

print orientation

Product Name: Sprocket
Operating System: Android 5.0 - 5.1.1 Lollipop

When I take a photo using my Moto E (2nd Gen) phone I always take the photo holding the phone in the "landscape" mode. When the Sprocket prints the photo it always ejects the print in the "portrait" mode and cuts off portions of the photo on either side of the center of the photo. 

 

I have not been able to find a select Portrait/Landscape option in the Sprocket software app. Is this option available?

HP h9-1350 / Intel i7 3770 / 12GB
Windows 8 / HP w2207 Monitor / Radeon 6870
Keurig ready for a hot cuppa coffee
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Accepted Solution

Re: print orientation

Hi! @alwrmcusn, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand when you take pictures in landscape mode and print using the sprocket it prints in portrait mode.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

As you mentioned when you take pictures in landscape mode and print using the sprocket it prints in portrait mode.

 

Before printing from your smartphone try rotating the picture manually on the sprocket app and try printing.

 

Try the steps recommended below.

 

Please try few steps recommended below.

 

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

 

If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.

 

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

 

Refer this article to further troubleshoot sprocket issues using this link: https://hp.care/2zyo7fC

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a pleasant day ahead! Smiley Happy

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

View solution in context
HP Support Agent
Posts: 11,150
Member Since: ‎01-29-2014
Message 2 of 4 (45 Views)

Re: print orientation

Hi! @alwrmcusn, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand when you take pictures in landscape mode and print using the sprocket it prints in portrait mode.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

As you mentioned when you take pictures in landscape mode and print using the sprocket it prints in portrait mode.

 

Before printing from your smartphone try rotating the picture manually on the sprocket app and try printing.

 

Try the steps recommended below.

 

Please try few steps recommended below.

 

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

 

If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.

 

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

 

Refer this article to further troubleshoot sprocket issues using this link: https://hp.care/2zyo7fC

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a pleasant day ahead! Smiley Happy

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

Intern
Posts: 33
Member Since: ‎12-21-2008
Message 3 of 4 (41 Views)

Re: print orientation

Good afternoon "MrRobot"

Your solution did indeed solve the Portrait/Landscape printout problem I had on my Sprocket printer. Thank you.

HP h9-1350 / Intel i7 3770 / 12GB
Windows 8 / HP w2207 Monitor / Radeon 6870
Keurig ready for a hot cuppa coffee
HP Support Agent
Posts: 11,150
Member Since: ‎01-29-2014
Message 4 of 4 (29 Views)

Re: print orientation

@alwrmcusn, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the issue got resolved after trying out the steps.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

 

Take care,

Have a great day! Smiley Happy

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation