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problem connecting hp sprocket 47:39

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HP Sprocket Z3Z91A

I have tried connecting my sprocket multiple times, and it doesn't seem to be connecting to the app. it connects to my Bluetooth settings, but as soon as i go to print something, it says that it needs to be connected to the app. I have tried multiple things such as resetting the sprocket, and following instructions you have on your website, but it always seems to have a problem connecting to the app itself. i have had it working in the past, as i got it a couple of years ago as a gift, and i am just confused as to why it does not work now. 

 

any help is much appreciated thank you. 

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@roses1234

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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