Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎02-21-2017
Message 1 of 4 (438 Views)

samsung phone pictures

my pictures from my samsung galaxy will not print the picture on the paper, so it prints blank.  Did I do something wrong?

Reply
0 Kudos
HP Support Agent
Posts: 5,536
Member Since: ‎07-14-2016
Message 2 of 4 (410 Views)

Re: samsung phone pictures

Hello, @jojotr – Hope you are well Smiley Happy
 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

 

I understand you are having issues while printing pictures while printing from your Android device to the Sprocket printer.


Let's first try to reset the printer to get it working properly. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth.

 

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned here.
 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck Smiley Happy


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Highlighted
Teacher
Posts: 107
Member Since: ‎09-27-2012
Message 3 of 4 (380 Views)

Re: samsung phone pictures

Hello @jojotr - 

 

Did you happen to check the orientation of how your ZINK paper is loaded?  It should be in the tray with the HP logo side facing down.  If the paper is reversed, it will print out a blank image as we can't thermally develop the paper.

 

I would love to learn more about the phone you're utilizing and any specific settings, so we can assist you with this particular issue.  

 

If the paper was indeed loaded correctly, would you be willing to share additional details on any special editing modes you used before printing?

 

Thanks!

 

*I work on behalf of HP*

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you Smiley Happy
Regents Professor
Posts: 8,639
Member Since: ‎11-27-2009
Message 4 of 4 (173 Views)

Re: samsung phone pictures

@jojotr

 

Just checking if this is now resolved?

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation