• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
hp sprocket printer

using iphone 6

downloaded a firmware upgrade...have owned about a month...printed 2 or 3 with no problem before upgrade

iphone says bluetooth connected...after upgrade went to sprocket app and selected picture and print turned green...did not print...now does not turn green and only builds up amount of prints in print que...37 E9 is what printer says on blue tooth...sprocket printer fully charged and paper inside....i go to camera roll and select picture and it only puts in que...i did a reset on printer but how do you even know if you reset...paper clip doesn't even seem to fit....i am ready to scream after 2 hours of playing games

1 REPLY 1
HP Recommended

Hello, @timbo77 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I see that you are facing issues with the HP Sprocket after the update. Please try the steps listed here to try and fix the issue: http://hp.care/2py3Piw

Try the steps listed under “What if the printer does not print?”.


If the issue persists, also check http://bit.ly/2nndU4l


That should help. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.