cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
247
Flag Post

sprocket suddenly lost connection to Iphone XS

HP Recommended
iPhone XS, ios 13.4.1
iOS

My sprocket suddenly won't connect via bluetooth to my iPhone. Both fully charged. The sprockets product no is Z3Z91A and serial no [edited]. My software is updated, I've tried to reset both the App and the Sprocket, nothing helps. It catch up to my bluetooth settings as if they're connected. starting the printing proces, I'm told they're not conneted.
Can I be helped?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,711 12,688 1,001 967
Message 2 of 2
Flag Post
HP Recommended

@Zilhe, Welcome to HP Support Community!

 

I see that you have connectivity issues with the HP Sprocket Photo Printer and your iOS device. To be able to assist you better, I'd like to know the following-

  • Have you tried connecting the sprocket to any other device? If yes, you need to forget the printer on all the devices it was connected previously.
  • Have you tried removing the printer from your Bluetooth devices and re-adding it? If no, please do it.

Restart the devices and try again.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation