• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎09-17-2023 10:42 PM

HP Recommended
Product: Voyager 4320 M UC USB-C
Operating System: Microsoft Windows 11

Hi All,

 

I have a Voyager 4320 USB-C Type Headset.  I am having an issue with USB Bluetooth Dongle.

 

Windows is not able to recognise the Devie. 

 

Below is the error Screen shot,

 

Thank you in Advance.

 

 image (2).png

1 REPLY 1

‎09-20-2023 01:42 PM

HP Recommended

Hello DharaniKB, welcome to the HP Poly community.
Could you please try the USB adapter in a different PC, also please check if the USB is being detected on the Poly Lens application?
If the issue still persists, please do not hesitate to contact our Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.