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05-03-2023 11:46 AM
- Focus 2 Teams version
- Firmware 0.0.787.4266
- Tried factory reset via Poly App.
- Turned off sensors for presense with no change
- Using ANC level 2
- Generally connected to both PC and Samsung S22 but issue arises is only 1 is connected or both.
I've a headset which i'm having issues with ANC.
When i start the headset the headset has great ANC but randomly after a while the ANC turns completely off.
To get ANC up and going again i have to move ANC button to off and on again.
After that the ANC works for a random amount of time.
Have anyone had this issue?
05-03-2023 12:32 PM
Hello @Elajas ,
Welcome to the Poly Community.
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
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