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‎09-16-2023 03:04 PM

HP Recommended

Hello, Need help in fixing a charging issue. Device is Headset Poly Focus 2 UC. Issue is that the adaptor/charging cable remains connected for hours but the device does not charge fully. The blue light blinks twice only (repeatedly though). After a couple of hours when I connect the device to the software, it says device charged 50%. Any help? I would be very thankful. 

1 REPLY 1

‎09-20-2023 08:50 AM

HP Recommended

HelloDavid_789, welcome to the HP Poly community.
Could you please try charging the headset with a different charging cable or use a different source to charge the headset?
Could you please try charging any other headset with this charger and check if the issue persists?

Regards,
Meghana

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