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10-29-2022 08:58 AM
I have a Voyager 5200 on version 117. Poly Lens tells me that 513 is available but when I go to update, it downloads the software but then I get an error 'Software Update Failed. Uh Oh. We have a problem'. I have tried using two computers, same result on both. How can I get this device to update?
10-30-2022 04:41 AM
Hello @plovering ,
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN