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‎10-29-2022 08:58 AM

HP Recommended

I have a Voyager 5200 on version 117. Poly Lens tells me that 513 is available but when I go to update, it downloads the software but then I get an error 'Software Update Failed. Uh Oh. We have a problem'. I have tried using two computers, same result on both. How can I get this device to update?

2 REPLIES 2

‎10-30-2022 04:41 AM

HP Recommended

Hello @plovering ,

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-30-2022 09:44 AM

HP Recommended

OK, thanks Stefan. I have opened a ticket.

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