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‎09-25-2023 05:38 PM

HP Recommended
Product: Voyager Free 60 UC USB-C

I just got my poly voyager 60 UC headsets. The mic was working fine on the headset but as soon as I updated earbuds to version- 223.430.0.5037, the mic have stopped working properly. No one is able to hear me properly in any call. Please release a stable version or if is there any steps to factory reset earbud to older version.

1 REPLY 1

‎09-28-2023 11:05 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Could you try a reset of the earbuds?

The following resource would be useful:

Resetting the earbuds for POLY VF 60 and Changing Eartips 

https://youtu.be/Ms4c4q3BXi8

 

Hope that heps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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