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‎09-19-2023 06:31 PM

HP Recommended
Product: Poly Voyager Focus 2
Operating System: Microsoft Windows 11

I am trying to update the BT700 USB-A firmware, however it continues to fail. The current firmware is 0.0.307.2273 and it is trying to update to version 0.0.838.4176.

3 REPLIES 3

‎09-20-2023 08:33 AM

HP Recommended

Hello Stewbie36, welcome to the HP Poly community.
Could you please try installing the Poly Lens application once again and try updating it, else please try in a different PC and let me know if it helps?

Regards,
Meghana 

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‎09-21-2023 04:37 PM

HP Recommended

Hi Meghana, I have installed the Poly Lens app a couple of times and still cannot update the firmware. I also tried another PC, I ended up with the same result, also tried to re-install the Poly Lens app a couple times on that PC as well. Those steps haven't helped.

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‎09-22-2023 01:23 PM

HP Recommended

I am sorry for the delay in response.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana 

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