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08-16-2022 09:58 AM
I have the Poly 4320 Voyager. My problem. When I turn off the headset there is no more audio message "Headset offline". Connected devices still remain connected.
I did a software update on the headset using the Poly app. After that it worked again. But not for long. Now I have the problem again.
Connected devices are an iPhone 12 and an Air M1 with 12.5
10-26-2022 01:01 AM
Hello @Ronald Arce ,
as already explained by my colleague, the best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN