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01-11-2023 06:31 AM
We switched most of our users to softphone, with the majority having a Voyager 6200 UC headset.
It was spotted early on that there was a mic delay of 5-10 seconds for some users, before the recipient could actually here them, whereas this wasn't an issue for a handful of users using the Blackwire 5200 wired USB headsets.
Through process of elimination, I thought it was actually the Poly Lens app at the root of the fault and uninstalled the app from all laptops. However, its still posing an issue for a bunch of users (not to mention our customers). Oddly, I don't have the issue myself.
Has anyone else come across this or know of the cause/solution?
In addition to the mic issue, we're also getting complaints about background noise being picked up, which looks as if ANC isn't doing such a great job.