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02-21-2023 02:13 PM
I'm unable to stream music from my Android phone, although this wasn't a problem prior to the previous Headset update.
My phone is connected to the headset via Bluetooth correctly, and when I turn-on the headset, I get the notification that the phone and the PC are connected, however, when I attempt to stream music, I get no sound, even though the music is streaming. The music will begin to stream for a brief moment, and then I get the audible notification "mute on" and the music stops.
Any assitance would be appreciated.
02-25-2023 11:40 AM
Since the last software update (february 2023) my Voyager Focus UC is behaving very erratically. It's almost unusable. I've left a message with support (no response).
Bluetooth connection to two devices is no longer reliable (it used to be 100% functional).
Mute turns on/off erratically.
Battery discharge is erratic as well: sometimes it discharges quickly, as if it were constantly on a call.
Firmware version v.715
serial number S/NAHG6JP
build code B/C022AK2
Firmware version v.2120
product id 02EE
03-01-2023 06:21 AM
I received an email reply from support. They suggested I reset to factory defaults in the settings tab of the PC app. I'm embarrassed to admit this fixed it. In my defense, I thought this was just changing any customizations I made back to factory defaults.
This did not clear bluetooth pairings, but everything seems back to normal.
Here's the text of their response:
Thank you for contacting Poly, an HP company.
This is to inform you that there is no way to downgrade the firmware. However we would recommend you to restore defaults/Reset the headset under settings tab in Plantronics Hub/ Poly lens.
The case number for your reference is 34496510. If you need any further assistance, please let us know.
Poly is now a part of HP